All our prices can be assumed to be correct at the time of order; they include VAT where applicable.
We will deliver anywhere in the UK, and be as flexible as we can be with the delivery arrangements.
Our one and two day services are free, There may be additional cost to any delivery involving a sea crossing, e.g. to the Isle of Wight, or to Northern Ireland, and for deliveries to Skye
As you will probably be buying "sight unseen" on certain products - see below - which lasts for 14 days from the date of receiving the goods - you can return any product..
If you have made an mistake with ordering a product then you will need to pay the return freight cost. We will arrange a collection on the product for £15 which will be deducted from your refund, or you can arrange postage yourself. If we have made the mistake then we will of course pick up these costs.
We will always strive to do what is fair and reasonable to make sure that you won't be stuck with anything you're not happy with.
We accept all major credit cards, charge cards and debit cards, including American Express. All card holders are subject to validation checks and authorisation by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorise a payment. You can also use PayPal.
We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for "Special Delivery Instructions" in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.
There are no deliveries on Saturdays, Sundays or Bank Holidays, except for postable items where Royal Mail has a Saturday delivery. Generally, Next Working Day orders placed on a Friday will be delivered on the Monday, Next Working Day orders placed on a Saturday or a Sunday will be delivered on the Tuesday.
No retailer or courier company can ever "guarantee" a Next Working Day delivery. All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.
Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.
Right to cancel
If you decide to cancel your order, or have e.g. duplicated your order elsewhere - then you must let us know within 30 calendar days of receiving the order, and we will require the goods to be received returned to us within 30 days of this cancellation instruction. The goods must also (1) be unused and (2) be in their original packaging so they are resellable as new. Any order including a roof box: We can arrange the collection and will always deduct a minimum of £50 and a maximum of £90 (e.g. Highland postcodes) as a contribution towards the return freight costs. All other orders: You should return the goods to us at your cost, but on request we can collect the goods from UK mainland addresses for a minimum charge of £15 and a maximum of £40 (e.g. Highland postcodes). If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then of course we will collect the goods and refund you in full, including carriage charges.
We have very different Terms & Conditions for goods sent overseas. We can deliver many of the goods we sell anywhere within the continent of Europe. Please note that we will not collect goods except from mainland UK, even in the case of cancellation or guarantee claims.
If you purchase a product from us which is found to be faulty, please phone or e-mail and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We can supply proof of purchase if required for guarantee claims.
The reproduction of colour and detail in the pictures on our web site is as accurate as our technology allows.